Let me start by apologizing about this. Sometimes, orders are delivered in the wrong places or have been stolen and it really sucks!
Can you get refunded for a lost "delivered" package?
Unfortunately, the short answer is No. The buyer's responsibility falls off once the order has been marked as delivered by the shipping provider such as USPS or Canada post. This means that as a seller, we can no longer send out a claim for your lost order.
So what do I do if my order was delivered but is missing?
Well here are a few things you can do in order to locate your package.
1- Ask neighbors or building complex neighbors if they my have received your order by mistake. This is VERY common and is well worth doing if you haven't received your delivered order.
2- Look around your house. Back doors, side entries, alternative areas your order could of been dropped by the shipping provider.
3- Look around your house in case the order has fallen behind items or maybe down the porch. Sometimes, orders can fall in places we least expect. Take a quick look around!
4- Call your local post office to see if maybe they have any information for you. SOMETIMES, carriers mark items as delivered when in reality they only will be 1 to 3 days later.
5- If all else fails, it's possible your order has been stolen by a package thief in your neighborhood. Contact your local authorities to see what can be done in your particular case.